Shipping Information

 

Q1: How long does shipping take?

We know you're excited to receive your order, and we won't keep you waiting! Our dedicated team works quickly to ensure your package is on its way. Delivery times are calculated from the moment the courier picks up the goods. We estimate that your order will arrive within 5-7 business days.

 

Q2: What are the shipping costs?

While we'd love to offer free shipping like magical unicorns, shipping costs are charged to the customer. But don't worry; we've divided our shipping rates by geographical areas, making it easy to calculate. For countries not on our list, the shipping costs will be quoted at checkout once you've confirmed your order.

 

Q3: Which countries do you ship to?

We spread our shipping love far and wide! We ship to numerous countries across the globe. If you can't find your country on our list, fret not! Just proceed with your order, and we'll provide you with a shipping quote during checkout.

 

Q4: Do I need to beware of any customs fees or duties?

Ah, customs fees and duties, the mysterious creatures that may lurk beyond our control. For shipments to destinations outside Europe, these fees may be applied depending on the regulations in force in the destination country. We recommend contacting the local customs office in charge of your destination country for more information.

 

We want to make your shipping experience as smooth as a gentle breeze. If you have any questions or concerns regarding shipping, don't hesitate to contact our friendly customer support team at hello@ritaroma.com. We're here to help!

 

 

 

 

Returns and Refunds

 

 

Q1: What are the eligibility criteria for a return?

We want to ensure a smooth return experience for everyone involved. To be eligible for a return, your item must meet the following requirements:

• It should be in the same condition as when you received it, with no signs of wear or tear. Keep it fresh, folks!
• Please make sure it's unused and still sporting those lovely tags.
• The item should be in its original packaging, just like it was on its way to your loving embrace.
• Remember to hold on to that proof of purchase. It's your golden ticket!

 

Q2: What happens if the product is damaged or missing its original packaging?

We're all about quality and presentation, so please ensure the product remains intact and in its original packaging (we're looking at you, shoe box!). In case of any damage or missing packaging, we might not be able to issue a refund. Let's keep things fresh and fabulous!

 

Q3: How do I start a return?

We're here to make the return process as easy as a Sunday morning. Simply reach out to us at hello@ritaroma.com to start a return. Our friendly team will guide you through the next steps and ensure a seamless experience.

 

Q4: How can I reach out for any return-related questions?

We're just an email away! If you have any questions or concerns about your return, please get in touch with us at hello@ritaroma.com. Our team is ready and waiting to assist you with a friendly virtual hug and a solution to any query you may have.

 

Q5: What happens after my return is accepted?

Once we accept your return, we'll be on top of it like a squirrel chasing acorns! We'll send you a return shipping label and clear instructions on how and where to send your package. Remember, we want to give your return the love it deserves, so please only send items back after requesting a return first.

 

Q6: How will I know if my return has been received and inspected?

Rest assured; we'll keep you in the loop every step of the way! Once we've received and checked your return, we'll send you a notification to let you know if your refund has been approved or not. We believe in open communication and keeping you informed.

 

Q7: How long does it take to receive the refund after approval? 

We're all about speedy refunds! If your return is approved (which we have a good feeling about), you'll be automatically refunded on your original payment method within 10 business days. It's our way of saying, "Thanks for being awesome!"

 

Q8: What if it's taking longer than expected for the refund to show up in my account?

We understand that the refund process can sometimes feel like a sloth's afternoon nap. If more than 15 business days have passed since we approved your return and the refund has yet to arrive, please contact us at hello@ritaroma.com. We'll hop right on it and investigate the matter for you.

 

Q9: Is there anything I should keep in mind while waiting for the refund?

We appreciate your patience, as banks and credit card companies have their own timeline for processing and posting refunds. Just like a snail's pace, it may take a little time. So, keep an eye on your account and get ready to celebrate when that refund arrives!

 

We hope this FAQ section answered your questions and put your mind at ease. Our goal is to make your return experience as smooth as silk. Our dedicated team is here to help if you need any further assistance. Happy returning, and keep rocking that amazing style!